Frequently Asked Questions

Website Help

Our customer service telephone opening hours are Monday - Friday 8am - 5pm. You can make purchases from our website 7 days a week, 24 hours a day.
We accept credit cards, debit cards and Paypal payments that are secured using Sagepay. Direct bank transfer is also available on request by calling 033370001111
Unfortunately we do not currently offer a click and collect service. We do however offer a call and collect service from our stores. To find your nearest store and place your order over the phone for collection please visit our store locator page by clicking here
Products from our online store are delivered using couriers TNT & Palletways. We have our own fleet of branded vehicles that service our local store deliveries.

Products Help and Information

Yes. Duratech, Velux, Fakro and Rooflite Roof Windows come with a 10 year guarantee. Roto Roof Windows come with a 15 year guarantee.
Yes, we stock the new Velux range (V22). Stocked items are delivered to you the next working day for orders placed before 2pm. For specialist items and irregular sizes products are delivered direct to you from Velux and take 2-3 working days.
The information is located in the right hand corner of the top sash behind the ventilation flap.
15 degrees.
A blackout blind will block any light from entering the room, whereas the roller blind softens the light if it gets too strong during the summer.
The aperture will be the external frame size.
The skylight does not meet building regulations, the unit has no thermal properties and all heat will be lost.
Each shingle tab is used to form a ridge shingle, carefully bend each tab over the ridge, ensuring the centre of each tab is along the ridge line.
2 tiles will need to be removed.